Carlos A. Pacheco Promoted to Senior Vice President, Director of Enterprise Client Experience at Peapack-Gladstone Financial Corporation

Peapack-Gladstone Financial Corporation and Peapack Private Bank & Trust have announced the promotion of Carlos A. Pacheco to Senior Vice President, Director of Enterprise Client Experience. This strategic move highlights the organization's focus on elevating client satisfaction and operational excellence. Pacheco's extensive background in banking and operations positions him uniquely to lead initiatives aimed at transforming client interactions and implementing cutting-edge technologies.

In his new role, Pacheco will oversee the development and execution of strategies designed to ensure every client interaction is both positive and impactful. His responsibilities include leading client relationship surveys, enhancing the client contact center, and driving the adoption of artificial intelligence to improve service delivery. With a career spanning 25 years in the banking sector, Pacheco's expertise in process automation and digital banking strategy will be instrumental in advancing the bank's client experience objectives.

Pacheco's previous roles at Peapack Private, New Jersey Community Bank, and other financial institutions have equipped him with a deep understanding of retail sales, administration, and customer service. His commitment to fostering a collaborative environment and aligning bank strategies with client needs is expected to drive significant improvements in client satisfaction and organizational success.

Peapack-Gladstone Financial Corporation, with assets totaling $7.0 billion and under management and/or administration of $11.9 billion as of December 31, 2024, continues to reinforce its reputation as a client-centric institution. The promotion of Pacheco reflects the bank's dedication to innovation and excellence in client service. For more information, visit https://www.peapackprivate.com.