Impact Networking LLC announced the appointment of Tracy Garcia as Chief Client Strategy Officer, effective September 2, marking a significant investment in the company's long-term commitment to delivering a top-tier experience. With more than 20 years of expertise in client experience, service delivery, and strategic account management, Garcia has built a reputation for driving measurable outcomes while fostering strong and enduring relationships with both customers and colleagues.
Garcia embodies the customer-first mindset, emphasizing that understanding client business operations and technology impacts leads to better experiences and stronger growth initiatives. In her new role, she will lead Impact's client strategy initiatives, focusing on retention, service excellence, and aligning operational innovation with customer needs by establishing a clear voice that will inform decision-making. Her leadership will play a critical role in ensuring Impact continues to deliver the highest standards of client service as the company expands.
Mike Lepper, Chief Executive Officer at Impact Networking, stated that the company is doubling down on investment in client experience, with Garcia being the right leader to take this priority to the next level. Her proven ability to unify teams, optimize service delivery, and create value makes her an invaluable addition to the executive team. This appointment is the latest step in Impact's strategy to position itself as the go-to national partner for comprehensive business management services available at https://www.impactmybiz.com.
By prioritizing relationships and investing in retention, Garcia's goal is to create a client experience that is predictable, consistent, and excellent, allowing Impact to truly set the standard for customer-first growth. Impact Networking is a national managed service provider that offers managed IT, cybersecurity, AI consulting, marketing, and print services to businesses, helping them compete at the highest levels of their industry by providing the technology, expertise, and resources needed to bring their biggest ideas to fruition.
