Atlanta Gear Works (AGW), a leading provider of industrial gearbox repair, rebuild, and field service, has appointed Randy Hand as its new Director of Field Services. Hand brings over 25 years of maintenance, reliability, and field service leadership experience, with a career focused on helping paper mills and other industrial manufacturers improve equipment reliability, reduce downtime, and maximize production.
In his new role, Hand will lead AGW's growing field service organization, expanding the company's ability to provide onsite gearbox inspections, installation supervision, maintenance support, troubleshooting, outage assistance, and emergency field service, including field machining, for customers throughout North America.
CEO Jack Conway highlighted the strategic importance of the hire, stating, "Randy's experience is an outstanding fit for Atlanta Gear Works and the customers we serve. He's spent his career solving reliability challenges in demanding industrial environments, leading field service organizations, and helping manufacturers improve equipment performance. Just as important, he understands what unplanned downtime costs our customers and how to respond when every hour matters."
Before joining AGW, Hand held various field service and maintenance leadership positions at Graphic Packaging International, Georgia Pacific, and Voith Paper, a leading supplier to the paper industry. At Voith, he directed nationwide onsite service operations, overseeing more than 100 field service professionals supporting paper and chemical manufacturing customers throughout the United States. He was credited with achieving a 49% increase in revenue and a 60% improvement in margins.
Throughout his career, Hand has developed a reputation for improving equipment reliability, strengthening maintenance programs, and building long-term customer relationships through responsive, hands-on field support. His experience includes leading complex maintenance projects, managing major mill outages, implementing predictive maintenance programs, and directing multidisciplinary teams of engineers, superintendents, and skilled craftsmen serving industrial facilities across the country.
Hand expressed enthusiasm about his new role, saying, "I'm excited to join Atlanta Gear Works and help expand their already respected field service capabilities. In addition to growing from within, we'll also be relying on the national network of trusted industrial maintenance professionals I've built throughout my career."
The appointment comes as AGW continues to focus on expanding its field service offerings. VP-Sales Craig Massa noted, "Field service is an increasingly large part of our business. Bringing Randy on board further strengthens our commitment to providing responsive field support and technical expertise wherever our customers need it. In addition, he's experienced at building the kind of long-term customer relationships on which we've built our business."
For more about Randy Hand, please go to https://atlantagear.com/welcome-to-randy-hand-our-new-director-of-field-services/.
Atlanta Gear Works is a total-solution industrial gear and gearbox design, engineer, manufacture, and repair company. For more than 30 years, AGW has served America's leading industrial manufacturers with high-quality innovative solutions and responsive service. The company offers extensive field services and technical support for all brands of gearboxes plus a complete range of custom and replacement gears. Heavy investment in its people, plant, and processes backs its commitment to maximizing equipment reliability and minimizing customer downtime. The company is located at 433 Hightower Parkway, Dawsonville, GA 30534. For more information, go to https://atlantagear.com.
